Help Center
How can we help?
Everything about orders, delivery and returns — and if it's not here, the Contact page reaches a real person.
Track My Order
Every order gets an emailed confirmation with a reference number the moment payment clears — check your inbox (and spam folder) for a message from Orísirísi with Taiwo. For a live status update beyond that, message us on the Contact page with your reference and we'll reply with where things stand.
Delivery Info
Orders are dispatched within 48 hours of payment and delivered nationwide across Nigeria — typically 2–5 business days depending on your state. Delivery is free on orders over ₦50,000; otherwise a flat fee is calculated at checkout based on your delivery address.
Returns Policy
Not quite right? Items can be returned within 7 days of delivery as long as they're unused, unworn and in their original packaging. Get in touch through the Contact page with your order reference and we'll arrange the rest.
Frequently Asked Questions
Orders are dispatched within 48 hours of payment and typically arrive within 2–5 business days depending on your location within Nigeria. Lagos addresses are usually on the faster end of that window.
Yes — we deliver nationwide across Nigeria. Delivery fees are calculated at checkout based on the state you select, and orders over ₦50,000 qualify for free delivery anywhere.
Items can be returned within 7 days of delivery provided they're unused, unworn and in their original packaging. Reach out through the Contact page with your order reference and we'll sort out a pickup or drop-off.
All payments are processed securely through Paystack, which supports debit and credit cards, bank transfers, and USSD. Your card details are handled entirely by Paystack — we never see or store them.
You'll receive an order confirmation by email as soon as payment goes through, with your order reference. For a status update at any time, reach out on the Contact page with that reference and we'll get back to you with the latest.
Please contact us within 48 hours of delivery with a photo of the item and your order reference. We'll arrange a replacement or refund — no need to send anything back first.
Still stuck?
Send a message and we'll get back to you personally.